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우혜종 ( Woo Hye-Jong ) - 중앙대학교 의과대학 간호과학연구소
이계정 ( Lee Gye-Jung ) - 중앙대학교 의과대학 간호과학연구소
유은경 ( Yu Eun-Kyoung ) - 중앙대학교 의과대학 간호과학연구소
박소현 ( Park So-Hyun ) - 중앙대학교 의과대학 간호과학연구소
김영란 ( Kim Yeong-Ran ) - 중앙대학교 의과대학 간호과학연구소
이부섭 ( Lee Bu-Seup ) - 중앙대학교 의과대학 간호과학연구소
이필호 ( Lee Phil-Ho ) - 중앙대학교 의과대학 간호과학연구소
황인경 ( Hwang In-Kyung ) - 중앙대학교 의과대학 간호과학연구소
류우미 ( Ryu You-Mi ) - 중앙대학교 의과대학 간호과학연구소
오정미 ( Oh Jung-Mi ) - 중앙대학교 의과대학 간호과학연구소
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Abstract
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Background:It is important to develop innovative clinical scheduling systems to minimize patients’ waiting time and maximize the patients’ satisfaction with the services provided.
Purpose:The purpose of this study was a) to evaluate the effectiveness of a clinic scheduling intervention in an outpatient clinic on waiting time and perceived waiting time and b) to explore perceived waiting time and its correlates.
Methods:A total of 1718 outpatients who visited an orthopedic clinic at a University hospital from July 2010 to December 2010 were enrolled and randomly assigned to either the control group or one of 4 clinic scheduling model which were designed based on time and case. Data including waiting time, demographic data, and evaluation of clinical services were collected after patients’ clinic visits. Data were analyzed using SPSS for Windows (ver. 20) and SAS 9.0. Descriptive statistics, Pearson correlation, ANOVA, and linear regression were used.
Results:The waiting times in modified schedule groups were shorter than in the control group (P<0.001). There was significant relationship between the length of waiting time and negative emotion (r=0.031, P<0.001), and low acceptability (r=-0.31, P<0.001) respectively. Covariates predicted negative emotions (Ps <0.001) after controlling for waiting time; however, controllability and stability did not predict acceptability (Ps>0.05) respectively after controlling for waiting time.
Conclusion:A clinic scheduling intervention based on time and case would reduce outpatients’ waiting time, resulting in increased satisfaction with services.
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KeyWords
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대기시간 , 예약 스케쥴링
Waiting Time , Clinic scheduling
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원문 및 링크아웃 정보
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등재저널 정보
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